Welcome to Brora.shop. These Terms of Service apply to your access, browsing, and use of Brora.shop, as well as your purchase of shoes, bags, clothing, and other related products through this website.
Please read these terms carefully before placing an order. By completing your order and making payment, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.
- Website Use
You may use this website subject to compliance with these terms and applicable laws and regulations.
You must not use this website to engage in fraud, illegal transactions, malicious attacks, interference with the website’s normal operation, or infringement upon the legitimate rights and interests of others.
We reserve the right to take necessary measures—including restricting or terminating relevant accounts or orders—if we detect abnormal activity or violations of these terms, laws, or regulations.
- Product Information
We make reasonable efforts to ensure that product names, images, dimensions, materials, colors, prices, and other information displayed on the website are accurate and clear.
Due to differences in screen settings, lighting conditions, and display capabilities across devices, the actual color of a product may differ visually from the images shown on the website.
In the event of obvious errors in product information—such as abnormal price or inventory displays caused by system issues—we reserve the right, to the extent permitted by law, to contact you for confirmation and, if necessary, cancel the order and refund any payments made.
- One-Time Purchase
Brora.shop offers a one-time product purchase service.
Once you select products, submit an order, and complete payment on the website, the order constitutes a single, independent purchase transaction. Unless explicitly stated otherwise on the product page or in the order details, this website will not automatically create subscriptions, recurring charges, or ongoing purchase plans for you.
The products, quantities, prices, shipping details, and payment amounts for each purchase are determined by the order information displayed at the time of submission.
- Orders and Payment
After submitting an order, you must complete payment as instructed on the website. Final confirmation of the order depends on the successful submission of the order and the outcome of the payment processing.
We may process payments through third-party payment service providers. You are responsible for ensuring that the billing information and other order details you provide are true, accurate, and complete.
If payment fails, the transaction is declined, or further verification is required, we may be unable to process the order at that time. Product prices, promotional details, and stock availability are subject to change at any time; however, orders that have been successfully confirmed and paid for will generally be processed based on the information available at the time of confirmation, barring obvious system errors, fraud, or other circumstances permitting adjustment under applicable law.
- Order Cancellation
If you wish to cancel your order, please contact us via our customer service email as soon as possible and provide your order details.
Once an order has entered the processing, packaging, or shipping stage, we cannot guarantee that a cancellation request will be successful. If the order can no longer be cancelled, you may apply for post-sales resolution in accordance with the website’s applicable return and refund policy.
We reserve the right to cancel an order if it cannot be fulfilled due to out-of-stock items, system errors, payment issues, or other reasonable causes, and we will refund the relevant amounts in accordance with applicable policies.
- Delivery
We will arrange for the shipment of products based on the delivery information provided in your order.
Actual delivery times may be affected by order processing, the delivery region, carrier schedules, weather conditions, public holidays, and other factors beyond our control. Any delivery times displayed on the website are estimates and do not constitute an absolute guarantee of delivery.
Customers are responsible for providing an accurate and complete delivery address and contact information. The customer may be held liable for delivery issues arising from the provision of incorrect information.
- Returns and Refunds
Product returns, exchanges, and refunds are handled in accordance with the return and refund policy published on Brora.shop.
If, upon receipt, you discover quality issues, significant discrepancies between the product and the order, or other matters requiring post-sales attention, please contact us promptly and provide your order details along with necessary photographs or explanations.
Eligibility for refunds, refund amounts, and processing methods will be determined based on the specific circumstances of the order and the applicable return and refund policy.
- Intellectual Property
Unless otherwise stated, the intellectual property rights regarding the text, product page content, website layout, graphics, logos, images, branding elements, and other content on this website belong to their respective rights holders.
You may not copy, modify, distribute, sell, use for commercial purposes, or otherwise infringe upon the relevant intellectual property rights without the written permission of the rights holder.
You may browse and use the website content for personal shopping purposes, but you may not use the content to establish competing commercial services or engage in unauthorized commercial use.
9. User-Submitted Information
If you submit reviews, opinions, suggestions, images, or other content to us via customer service, contact forms, or other means, you must ensure that you hold the legal rights to such content and that it does not infringe upon the intellectual property rights, privacy rights, or other legal rights of any third party.
We may use such information to the extent necessary to provide customer service, process orders, or improve our website services.
- Limitation of Liability
To the maximum extent permitted by applicable law, Brora.shop shall not be liable for indirect losses caused by network failures, third-party payment services, carrier delays, force majeure, equipment malfunctions, or other circumstances beyond our reasonable control.
Nothing in these terms is intended to exclude or limit liability that cannot be lawfully excluded or limited under applicable law, including mandatory rights enjoyed by consumers by law.
- Dispute Resolution
If you have any issues regarding your order, products, or services, we recommend that you first contact us via our customer service channels and allow a reasonable opportunity for both parties to resolve the matter through negotiation.
If the dispute cannot be resolved through negotiation, it shall be handled in accordance with the procedures prescribed by applicable law. Mandatory consumer protection rights enjoyed by consumers by law are not limited by these terms.
- Governing Law
These terms and any matters arising between you and Brora.shop from your use of the website or purchase of products shall be governed by the laws and regulations applicable to the relevant transaction.
If applicable law provides mandatory protections for consumers, such protections shall continue to apply to your purchases.