Brora.shop offers shipping services within the United States and internationally. We select the appropriate shipping method based on the delivery address, the nature of the items, and carrier arrangements. The timeframes listed below are estimates in business days and exclude weekends and certain public holidays.
- Order Processing Time
Once payment is completed, we typically require 1–3 business days to confirm the order, prepare the items, pack the shipment, and dispatch the order.
After the order is dispatched, it enters the transit phase. Actual delivery time depends on the destination region, the carrier, the shipping route, and real-time logistics conditions.
- Domestic Shipping (USA)
For orders within the United States, delivery is typically estimated to take 3–7 business days after dispatch.
Deliveries to remote areas, special addresses, or shipments during peak seasons may take longer.
- International Shipping
We offer international shipping services for orders outside the United States.
International orders typically take an estimated 7–15 business days to arrive after dispatch.
International shipping times may be affected by the destination country, customs inspections, local carriers, weather, holidays, and other logistical factors; therefore, actual delivery times may vary.
- Shipment Tracking
Once the order is dispatched, we will provide tracking information if the selected shipping method supports it.
It may take some time for tracking information to update in the carrier’s system. Brief delays in information updates may also occur when international orders are transferred between countries or transit stages.
- Delivery of US Orders
Delivery services for US orders are arranged based on the provided delivery address.
Customers should ensure they provide a complete and accurate name, street address, city, state, and zip code when placing an order. Additional fees may apply for delivery delays, returns, or re-shipments caused by incorrect addresses or incomplete information.
- Delivery of International Orders
International customers must ensure they provide a complete and accurate delivery address and contact information.
Some countries or regions may impose customs duties, VAT, import taxes, or other related fees on imported goods. If such fees are incurred in the destination country, they are typically the responsibility of the recipient, in accordance with local laws and customs regulations.
International packages may be subject to customs inspection in the destination country; therefore, customs processing time is not included in the delivery timeframe we can fully control.
7. Delivery Delays
The delivery times mentioned above are estimates and do not constitute an absolute guarantee of delivery.
Delivery times may be extended due to the following circumstances:
Severe weather conditions;
Public holidays and peak shipping periods;
Carrier operational adjustments;
Customs inspections or clearance delays;
Traffic or logistics network disruptions;
Incorrect delivery address information;
Other circumstances beyond our reasonable control.
If you have not received your order significantly past the estimated delivery time, please contact us via our customer service email, and we will assist in tracking the shipment based on your order details.
- Damaged Packages or Missing Items
Please contact us as soon as possible if, upon receipt, you discover that the outer packaging is significantly damaged, the items are damaged, or the quantity of items does not match your order.
We recommend retaining the packaging and providing your order number, along with photos of the package and the items, so that we can verify the situation and provide an appropriate solution.