This Privacy Policy applies to Brora.shop (hereinafter referred to as “this Website,” “we,” or “Brora.shop”). We value our customers’ privacy and are committed to collecting, using, storing, and protecting personal information in a reasonable and transparent manner.
By visiting this Website, browsing products, creating an account, placing an order, contacting us, or using related services, you acknowledge that you understand the information handling practices described in this Privacy Policy.
- Information We Collect
Depending on how you use this Website, we may collect the following information:
Order and Account Information:
Includes your name, billing and shipping addresses, email address, phone number, order details, and other information necessary for your purchase.
Payment Information:
When you make a purchase, payments may be processed by third-party payment service providers. We generally do not directly store sensitive payment credentials, such as full bank card numbers; instead, we handle necessary transaction information in accordance with the technical and security requirements of the payment service providers.
Contact Information:
When you contact us via email or other customer service channels, we may retain the name, contact details, order information, and content of your inquiry that you voluntarily provide, in order to process your request.
Device and Website Usage Information:
When you visit this Website, we may automatically collect certain technical information, such as your IP address, browser type, device type, operating system, pages visited, access times, and related website usage data.
- How We Use Personal Information
We may use the collected information for the following purposes:
Processing and fulfilling your orders;
Arranging product delivery and providing order status updates;
Processing payments, refunds, and related transaction matters;
Responding to customer inquiries and providing after-sales support;
Improving website functionality, product presentation, and the shopping experience;
Detecting and preventing fraud, abuse, and unauthorized activities;
Complying with obligations under applicable laws and regulations;
Providing you with relevant marketing information, subject to appropriate authorization or as permitted by law.
We will not use personal information for purposes unrelated to the original collection purpose, unless permitted by law or with your separate consent.
- Payment Services
To complete online transactions, we may use third-party payment service providers to process payment information. These payment service providers may collect and process relevant payment data in accordance with their own privacy policies and security standards. We will not ask you to provide your full bank card PIN, verification codes, or other unnecessary payment credentials via email or other insecure channels.
- Cookies and Similar Technologies
This website may use cookies and similar technologies to ensure the website functions correctly, remember certain user preferences, understand website usage, and improve the overall shopping experience.
You can manage or delete cookies through your browser settings. Please note, however, that disabling certain cookies may affect the proper functioning of some website features.
- Information Sharing
We do not provide customers’ personal information to third parties for the purpose of selling that information.
We may share limited information with trusted service providers—such as payment processors, delivery services, website hosting and technical service providers, and customer service tool providers—when necessary to provide website and order services.
These service providers may only process information to the extent necessary to provide the relevant services and must handle the data in accordance with applicable laws and reasonable security requirements.
We may also disclose information if required to do so by law, court order, government agency, or other legal process.
- Data Security
We implement reasonable technical and administrative measures to protect personal information and reduce the risk of unauthorized access, use, modification, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be absolutely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee that the transmission or storage of information is entirely free from risk.
- Data Retention
We retain personal information only for the period reasonably necessary to fulfill the purposes of collection, complete orders, provide customer service, resolve disputes, comply with legal obligations, and maintain necessary business records.
Specific retention periods may vary depending on the type of information, the purpose of processing, and applicable legal requirements. When information is no longer reasonably necessary to retain, we will delete, anonymize, or otherwise appropriately dispose of it in accordance with applicable laws.
8. Your Privacy Rights
Depending on your location and applicable laws, you may have some or all of the following rights:
To request access to the personal information we hold about you;
To request the correction of inaccurate or incomplete information;
To request the deletion of personal information, subject to legal conditions;
To object to the processing of certain personal information;
To restrict the processing of specific information, where applicable;
To request a copy of certain personal information in a portable format;
To withdraw previously given consent;
To make inquiries or lodge complaints regarding our privacy practices.
If you wish to exercise any of these rights, please contact us using the details provided in this policy. We may need to verify your identity to ensure that information is not disclosed to unauthorized persons.
- Children’s Privacy
This website is not specifically directed at children. We do not knowingly collect personal information from children under the age prescribed by law.
If you believe that a minor has provided us with personal information without appropriate authorization, please contact us, and we will take reasonable steps to handle the information in accordance with applicable laws.
- Third-Party Websites
This website may contain links to third-party websites, payment platforms, or other external services. When you access these third-party services, their privacy policies and data processing practices may differ from ours.
We recommend that you review the applicable privacy policies before using third-party services. We assume no responsibility for information processing activities independently controlled by third parties that fall outside the scope of our privacy policy.